Return Policy
At Julie & James Vancouver, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. In this document, we clearly explain our return policy.
Return Conditions
- You may only register an item for return after you have physically received it.
- Return costs are fully at the customer’s expense, including international shipping costs.
- Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
- Trying on is allowed, but wearing is not permitted.
- Returning products that were intentionally ordered in multiple sizes with the intention of returning them partially or fully is not allowed.
Return Process
- Register your return via info@juliejamesvancouver.com within 14 days after receiving the item.
- You will receive the return address of our supplier from us, located in China.
- You return the item entirely at your own expense, including any customs fees or shipping costs.
- We always recommend using a shipping method with track & trace.
Refund
After the item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
- We are not responsible for lost packages if the tracking shows that the item was delivered to the address provided by the customer.
- If an incorrect address was provided, this is the customer’s responsibility.
- Address errors must be reported within 24 hours after placing the order.
Contact
For questions about returns, you can contact us via info@juliejamesvancouver.com.