Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Julie & James Vancouver, reachable via info@juliejamesvancouver.com.
Applicability
By placing an order, you agree to these terms and conditions.
Product Information
We do our utmost to describe the products correctly and provide up-to-date information. However, typing errors or inaccuracies may occur.
Orders and Payment
Orders are processed after full payment has been received. The available payment methods may vary by country. Customers must check which payment methods are available for their location.
Processing and Delivery
- Processing time: 1–3 business days
- Shipping time: 3–7 business days, depending on location
- Shipping takes place directly from our supplier in China.
Returns and Cancellations
Please refer to our separate return policy for all conditions.
Liability
We are not responsible for loss or damage during shipping if the tracking shows that the package has been delivered. Always carefully check the address provided.
Intellectual Property
All content on the website, including texts, photos, and logos, is the property of Julie & James Vancouver and may not be used without permission.
Complaints Procedure
Complaints can be submitted in writing via info@juliejamesvancouver.com. We aim to respond within 5 business days.
Applicable Law
These terms and conditions are governed by Dutch law.